Coaching for Performance – Financial Organization
Quick Facts
Industry
Global banking
Location
UK, Singapore, China, India, Lithuania, South Africa
Duration
Ongoing
Solution
Three-phase learning intervention
Challenge
A large international bank invited IDG to develop and deliver a global programme for their management population. The client had identified that developing a true performance culture required increased capability and confidence to conduct not just the formal stages of their performance process but more importantly ongoing “Great Conversations”.
Part of the challenge was aligning the solution to fit culturally across the many different global stakeholders and participants. Coupled with this was the high degree of logistical and administrative service that was required, delivering solutions not only across the UK but Singapore, China, India, Lithuania and South Africa.
Solution
IDG delivered a three-phase learning intervention. Phase One is a four-hour module to engage, share best practices and identify key actions that each individual can commit to putting in place during Phase Two.
The workshop is a mixture of input, discussion, group exercise and case study practice. The use of professional business actors delivered a powerful learning experience. Initially employing a technique called “forum theatre”, we engage the group very quickly and get their involvement in distilling all the experience in the room.
This learning methodology is a trusted approach to play out what ‘great’ looks like, using the participants to identify ways to improve behaviour. Seeing the results quickly and first-hand is incredibly powerful.
Phase Two is a practical application where participants are encouraged not only to put their commitments into action but also to share their progress with their line manager, therefore having great conversations in both directions. We also find that the participants continue to use each other as a source of support.
Phase Three occurs four to six weeks later. Working with the same group, we explore their experience during Phase Two offering coaching and support. We then embed that learning before addressing the particular area of gaining and maintaining commitment.
This then connects to the origin case studies in Phase One and we explore how to really build commitment when setting objectives and strategies to maintain that motivation.
To manage both the cultural and logistical requirements of working across the globe we deploy our local capability partners in conjunction with our UK-based teams. This means that we are able to deliver a really relevant and cost-effective experience for those global teams.
Feedback
” This is one of the best training I have attended so far “ – Delegate
“ Fantastic… a packed agenda, kept engaged- follow up action is a great idea ” – Delegate
