Region:
UK
Education:
Postgraduate Qualifications
Fliss has spent her career exploring the psychology of language and helping people use it as a force for positive influence. With more than two decades of experience advising global organisations, senior leaders and Boards, she specialises in the connection between communication, motivation and human performance.
Her experience is both wide-ranging and impressive. She led external communications for BAE Systems (Air Systems) where she developed a deep understanding of lobbying, parliamentary affairs, crisis communication and the realities of operating on the world stage. She has written speeches for politicians, coached those pitching to them and supported internal communication at BP during the Deepwater Horizon crisis. These roles reinforced her belief that communication is not simply a technical skill, but a responsibility that shapes how people act, feel and lead.
A natural entrepreneur, Fliss has founded and sold businesses in language mastery, PR, coaching and consultancy. Alongside her work with IG, she still runs her own ventures and brings a highly commercial perspective to the design and delivery of every programme. As our lead Associate for the psychology of communication and language mastery, she supports clients around the world to communicate with confidence, insight and integrity.
In every setting, Fliss is known for her energy, warmth and brilliantly engaging style. She loves the moment when someone realises how powerful their voice can be when they communicate from a place of clarity and purpose. Her work blends psycholinguistics, behavioural psychology, ethical influence and strategic communication, always grounded in a genuine belief that people deserve to be heard and understood.
Outside of work, life with Fliss is full of celebration. She marks everything from Burns Night and St Patrick’s Day to National Unicorn Day. Half birthdays come with cake, gifts and a special meal. Christmas is a six-week festival of friends, food and laughter. She also has a more unexpected side. Before becoming a parent she trained in Mixed Martial Arts and boxing, and still describes herself as perfectly capable of looking after herself.
Fliss is inspired by people who stand in their integrity and use their voice to create positive change. She admires those who act with courage, compassion and purpose including Ruth Bader Ginsburg, Martin Luther King Jr and Winston Churchill. Her favourite quote captures this philosophy:
“The world is changed by your example not your opinion.” Paulo Coelho
When asked why she enjoys working for IG, Fliss talks about the people. In her words, they are bright, talented and passionate, and they make every day interesting. A recent proud moment was speaking at the MISK Global Forum in Riyadh and introducing even more people to the power of psycholinguistics.
Their Impact
Tony Brooks Podcast: The Language of Leadership
Fliss talks about the importance of communication for leaders- how to do it right, and where it can go wrong.
ASCEND in Action: Communicating with Confidence
Felicity reveals the secret sauce of female confidence in sales: authenticity, owning your power, and shaping conversations like a pro.
How To Talk To Anyone
Research has shown that workers are far less effective at building relationships when they primarily communicate with colleagues virtually rather than in person, which can result in reduced team coordination, efficiency, and productivity.
Real Clear Values Podcast with Tom English: Mastering Your Communication to be Better Understood with Felicity Wingrove
In this episode from Real Clear Values with Tom English, psycho-linguistic expert and UK Managing Director of Inspirational Group, Felicity Wingrove, talks through some of the fundamentals of how to be understood how you intend to be understood for better personal and business outcomes.
Digital Download: Mastering Language for Leadership Impact with Felicity Wingrove
This week on The Digital Download, we're discussing the critical role that language and communication play in business leadership Felicity Wingrove, Director of Coaching and Communication at Inspirational Group and Chairman of Zen Communications, brings her unique insights into how leaders can harness the power of words to influence, persuade, and elevate their reputations
Progressing Lives Everywhere Podcast with Felicity Wingrove: Progressing Lives Through Communication
In this week’s fascinating episode of the progressing lives everywhere podcast, Felicity Wingrove, Founder and MD of Zen Communications Ltd, shares actionable advice and simple, practical steps on how to do just that!